Patient Information

North Medical Patient Guide Thank you for trusting us with your health. Our goal is to make it as easy as possible to be our patient. Below you will find links that address many of our patients’ common questions or concerns. St. Joseph’s Hospital Health Center Acquires North Medical  On November 4, 2010, St. Joseph’s Hospital Health Center announced it has acquired North Medical  Please click here for more information and answers to some of the frequently asked questions about the transition. Find a doctor You can search for the kind of doctor you need by name and/or location. You’ll find background on each one of our doctors, including addresses, phone numbers and more. Request an appointment To make an appointment, please call 315-452-2828 or 315-637-7878 and a patient services will be happy to assist you. Prescription Refills, Nurse Call Back, and Referrals Need a prescription refill? North Medical requires 72 hour notice for refill requests. Please be aware that many our providers require patients schedule an appointment to refill a prescription. Federal Law prohibits us from issuing a prescription for controlled substances by phone. To request a prescription refill call 315-452-2828 or send us an email. Need a referral to another provider? It is North Medical policy that all referral requests are addressed by the clinical team. You can contact your provider team by calling 315.452.2828 or send us an email at messagecenter@northmedicalpc.com. Learn what you can expect when visiting North Medical for the first time. We make every effort to ensure you have a positive experience when visiting North Medical. Click here to learn what you can expect when visiting North Medical the first time. Learn which health insurance providers offer North Medical Click here for a list of participating insurance providers. Learn more about a health problem or condition Your health and wellness is our first concern. Here you will find a collection of North Medical physicians' articles discussing a variety of health issues affecting our patients. Request a copy of your medical record (PDF) If you would like a copy of your medical record, please click here to download a Medical Release Form. Submit the completed release form to your doctor’s office or the facility that holds your records. We cannot provide medical records based on an email or online form. Get help with a billing issue If you have questions about your bill, our FAQ provides answers to common questions. If you still need assistance, call our Billing Hotline: 315-452-2500 Let us know Let us know if you can't find what you are looking for! We welcome your suggestions on how to improve our site. Privacy Policy View our complete privacy policy Policy Statement As a partner in your healthcare, North Medical’s policies provide for a mutual understanding between you and our practice. Should you have any questions, please call 315-452-2828 to speak with an iCare team member.