iCare.
Your Health. Our Promise.
Simple words that mean a lot
at North Medical
At the core of our practice
is the iCare promise. iCare
distinguishes North Medical from other
practices and provides a set
of guiding principles that
direct how we interact with
our patients, our fellow employees
and the community.
Dr. Susan Merola McConn, North
Medical, P.C.’s executive
vice president, summarizes
iCare best. “iCare represents
the foundation upon which
North Medical was built; it is our
collective consciousness.
iCare is North Medical’s commitment
to extend our personal values
across every aspect of patient
care and requires we remain
vigilant to its principles
for the benefit of all the
communities we serve.“
Although every employee may
interpret iCare in his or
her work differently, the
tenets remain the same—to
show genuine concern for the
well-being of patients and
others. At North Medical, this is reflected
in patient and employee satisfaction,
and North Medical’s commitment
to help our community through
health education programs
and support for many non-profit
organizations.
The
iCare Principles
•
iCare to build strong relationships.
• iCare
to be respectful & responsive
towards others.
•
iCare to create a positive
customer experience.
•
iCare
to own and resolve problems.
•
iCare to be involved in
planning work that affects
me.
•
iCare to contribute to an
environment of teamwork
and lateral service.
•
iCare
to continue to learn and
grow, and support (mentor)
others in their
-
professional development.
•
iCare to take pride in professional
appearance.
•
iCare to protect the privacy
and security of patients.
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iCare
