St. Joseph's Information and FAQ

Dear Valued Patient: On November 4, 2010, St. Joseph’s Hospital Health Center announced it has acquired North Medical St. Joseph’s Hospital Health Center (www.sjhsyr.org) is a non-profit, 431-bed hospital and health care network providing services to patients from Onondaga and 15 surrounding counties. North Medical has a rich history of service to residents of our community and plays an important role in the healthcare fabric of the region. As part of St. Joseph’s, we will continue that tradition by improving the delivery of healthcare without sacrificing our commitment to quality care for every patient. To help answer your questions and alleviate your concerns, here you can find the answers to some of the frequently asked questions. Additionally, our patient care representatives are available to help you. Just call the patient hotline at (315) 452-2836. We thank you for the opportunity to be your healthcare providers and we look forward to seeing you in our offices soon. 11/04/10 St. Joseph's Network Acquires North Medical St. Joseph’s Hospital Health Center Network announced that it will acquire North Medical. Click here for full story Frequently Asked Questions Q. Why did this happen? A.  North Medical, PC has a long history of service to the region’s residents and continues to be    a very viable practice. The transition is a natural evolution of the practice’s relationship with St. Joseph’s Hospital Health Center that shares our mission of quality accessible healthcare.   Q. How will this acquisition affect patient care? A. The change will have no immediate effect on North Medical’s patients.  In fact, we expect to improve patient care by offering greater access to a variety of preventive, acute and rehabilitative care options throughout St. Joseph’s Network. Q. Will North Medical change its name? A.  Yes. The new name of the practice is St. Joseph’s Medical, P.C. Q. Will I still have access to my provider? A.  Yes, all physicians, just like all employees, are being asked to stay with the practice.  Q.  What can you tell us about St. Joseph’s? A.  St. Joseph’s Hospital Health Center (www.sjhsyr.org) is a non-profit, 431-bed hospital and health care network providing services to patients from Onondaga and 15 surrounding counties. Its major service lines are cardiovascular and orthopedic services and it is nationally-recognized for its outstanding outcomes in those areas. Its nursing care also is top-notch; the hospital is a Magnet hospital for nursing excellence, one of only two in Upstate New York. What’s more, its critical care nursing units have earned the Beacon Award for critical care nursing excellence. More than a hospital, St. Joseph’s health care network includes primary care services, mental health services, dialysis services and a College of Nursing. Affiliated with Franciscan Management Services, Inc., which operates a home health care agency, as well as various other joint ventures across the region, St. Joseph’s is sponsored by the Sisters of St. Francis. The health care network is dedicated to its mission - “We are passionate healers, dedicated to honoring the Sacred in our sisters and brothers.” Q.  Does this mean if I get sick and have to go to the hospital that I have to go to St. Joseph’s? A.  No.  As a patient you have the right to choose any of the hospitals in our area.  However, as part of St. Joseph’s, we will better be able to manage your care—from the office to the hospital and back.  Q.  Will my insurance be accepted by the new practice? A.  We fully expect to accept the same insurance programs we do now. Q.  Will the new practice offer the same services? A.  The change should be seamless for our patients. Our business practices, hours and services will not change.  Q.  Will I have to call a different number to make an appointment or reach my provider? A.  No, there will be no changes to our business phone numbers.